Operating Entity: Seoul Entertainments (Division of Devil.co)
Parent Company: Devil.co
Refund Contact Email: koreaninsta001@gmail.com
All paid VIP memberships and digital supporter passes provided by Seoul Entertainments are covered under this Cancellation & Refund Policy. Users can cancel auto-renewing subscriptions at any time through their account dashboard or payment provider portal.
5 to 7 Business Days Processing: All verified and approved refund requests are processed within 5 to 7 business days directly back to the customer's original payment method via Razorpay.
Depending on your issuing bank or card provider, funds typically reflect in your account balance within 2 to 5 additional banking days following refund initiation.
Mandatory Request Details: To initiate a refund review, users must submit their Account UID, Razorpay Transaction ID, payment receipt, and a brief description of the technical issue to koreaninsta001@gmail.com.
Eligibility Scope: Full refunds are granted within 7 days of purchase if technical service disruption prevents access to VIP features that our engineering team is unable to resolve.
Service Continuity Guarantee: If a paid VIP subscriber experiences platform downtime or technical disruption in cloud synchronization, they can choose to receive equivalent bonus subscription extension days added to their account free of charge.
Submit request directly to koreaninsta001@gmail.com with your Order ID. Verified disruption days will not count against your subscription, and equal extra VIP days will be credited free of charge.
For refund status updates or dispute inquiries, email koreaninsta001@gmail.com. Customer support acknowledges all billing tickets within 24 to 48 business hours.